TERMS OF USE
Eagle Eye
Language: ES
Last updated: November 5, 2026
1. Acceptance and Scope
By registering, accessing or using Eagle Eye (the “App”), the user freely, expressly and knowingly accepts these Terms of Use and declares to be at least fourteen (14) years old. If the user does not agree with any provision herein, they must refrain from using the App.
Eagle Eye is a technology platform for citizen collaboration that allows users to report, view and receive real-time alerts about safety, infrastructure, mobility and other relevant events in the urban environment.
Use of the App implies full acceptance of these Terms and of the current Privacy Policy.
2. Nature of the Service
The App provides a digital environment that facilitates the posting and viewing of user-generated content, including audiovisual material, text descriptions and the approximate location of reported events.
Eagle Eye is not an official emergency service and does not replace competent authorities. Information published in the App may come from third parties and is not a guarantee of accuracy, truthfulness, availability or timeliness.
The user acknowledges that they use the information at their own discretion and responsibility. Eagle Eye does not automatically send reports to police, fire, emergency medical services or government entities, except where required by law or by a competent authority.
3. Device Permissions
For the service to work properly, the App may request access to specific device features, such as camera, microphone, geographic location and push notifications.
These permissions are requested explicitly and can be revoked at any time in the device settings. The App does not access or process information other than what is necessary to provide the described service.
4. Free Trial and Auto-Renewing Monthly Subscription
New users get a 15-day free trial, granted once per person. To enforce this rule we keep an irreversible hash of your email, even if you cancel your account.
After the trial, access to paid features requires an auto-renewing monthly subscription managed exclusively through the Apple App Store or Google Play. The subscription lasts one (1) month and renews automatically at the end of each period unless the user cancels before the renewal date. Charges are made monthly, in advance, through the payment method registered in the corresponding store. The price is shown in the app before you subscribe.
Cancellation must be done from the user’s account in the respective digital store. Cancellation prevents automatic renewal for the next monthly period but does not entitle the user to a refund of the period already billed, unless the store determines otherwise under its policies.
5. Alerts and Location
The accuracy of alerts depends on the location permission you grant. Without precise location, or with the app closed, we may send you general alerts for your area, which may not exactly match your position. Eagle Eye does not guarantee that every event will be alerted or that an alert will arrive on time.
6. User Responsibility and Rules of Conduct
The user is solely responsible for the content they post in the App. By making a report, they declare that they have the necessary rights to distribute the material and that its publication does not violate third parties’ fundamental rights or applicable law.
The user agrees to use the App responsibly and not to post content that is unlawful, defamatory, misleading or that endangers the safety of others.
In particular, it is prohibited to post content that:
- contains threats, violence, intimidation or incitement to hatred;
- is offensive, abusive, harassing or intimidating toward others;
- includes deliberately false information intended to cause alarm, disinformation or harm;
- constitutes spam, fraud, impersonation or misuse of the platform;
- infringes the law, privacy, image or rights of third parties;
- improperly exposes victims, minors or people in vulnerable situations.
Eagle Eye maintains a zero-tolerance policy toward objectionable content and abusive conduct.
7. Reports, Moderation and Suspension
The App includes mechanisms to report content that may be inappropriate or contrary to these Terms. When a user reports an event, Eagle Eye may record the report, mark the content as reported, limit its visibility and notify the moderation team for review.
Additionally, the App may allow the reporting user to stop receiving content from the same account that originated the reported content, without publicly identifying the sender.
Eagle Eye will review content reports within a maximum of twenty-four (24) hours and, where appropriate, may take one or more of the following measures:
- remove or unpublish the reported content;
- temporarily suspend the responsible account;
- permanently terminate the offending user’s access;
- preserve evidence and cooperate with authorities where there is a legal obligation or formal request.
Content may be removed without prior notice when necessary to protect third-party rights, preserve community safety or comply with legal obligations.
8. Reporter Anonymity
Eagle Eye does not publicly reveal the identity of the user who makes a report. The information visible on the platform is limited to the event content, its approximate location and the report date.
However, each post is internally associated with an account or technical identifier that allows handling of reports, moderation, hiding of content and enforcement of sanctions under these Terms.
9. Automated Analysis
Reports may be classified using automated systems, including third-party artificial intelligence. Classification may contain errors; you can report errors to soporte@eagleeye.lat and a team member will review cases affecting your account or content.
10. Day Log (optional)
The Day Log is an optional feature that is activated only with your consent and that you can turn off at any time. How it works and the data processed are described in the Privacy Policy.
11. Account Cancellation
You can cancel your account from the app (Account → Cancel account) or by writing to soporte@eagleeye.lat. Cancelling the account does not cancel the subscription with Apple or Google: you must cancel it in the store. The free trial is not reset when creating a new account with the same email. More details on the account deletion page.
12. Personal Data Protection
Personal data is processed in accordance with Law 1581 of 2012, Decree 1377 of 2013 and other applicable rules of the Republic of Colombia. Use of the App implies acceptance of the current Privacy Policy.
13. Limitation of Liability
Eagle Eye assumes no liability for direct or indirect damages arising from the use of information posted by third parties on the platform. The user accepts that they use the App at their own risk.
The App does not guarantee that reported events will lead to any authority’s intervention or that a reported situation will be addressed, resolved or verified by official bodies.
14. Jurisdiction and Governing Law
These Terms are governed by the laws of the Republic of Colombia. Any dispute will be submitted to the competent authorities of that jurisdiction.
15. Contact
Legal or data protection matters:
legal@eagleeye.lat
General support, technical questions or subscriptions:
soporte@eagleeye.lat