PRIVACY POLICY

Language: ES|EN

Last updated: November 5, 2026

1. Controller

Eagle Eye Technology SAS (“Eagle Eye”) is the controller of personal data collected through the App. To exercise your rights, write to legal@eagleeye.lat.

2. Legal framework

Processing follows Colombian Law 1581 of 2012, Decree 1377 of 2013 and related rules.

3. Data we collect

• Account: name, email and sign-in method (Google, Apple or email link). If you use Apple’s “Hide My Email”, we receive the relay address Apple generates.
• Reports: video, image, description and the location tied to the report.
• Device location: see sections 4 and 5.
• Technical data: device model and OS, IP address, push notification token, location permission status and last app-open date.
• Usage: alerts received and opened, muted categories, reactions and comments.
• Profile: your home address, only if you choose to enter it.
• Subscription: subscription and free-trial status. Payments are processed by Apple or Google; Eagle Eye does not receive your card details.

4. How we use location for alerts

• While the app is open, we use your location to show nearby alerts.
• We store your last known position on your phone to decide which alerts to show when the app is closed. This position is not sent to our servers and is overwritten on each update.
• With “Always” permission, the app may update your position in the background, only if you accept the specific consent shown beforehand.
• Without location permission, you receive general alerts for your area, which are less precise.

5. Day Log (optional)

If you accept its specific consent, the app records location points on your phone only, groups them into visits and deletes the raw points after processing. To identify the type of place for each visit, the app sends the visit’s center point to our server without your session or account identifier, and the server queries Google Places. In your account we store, per day, the list of place categories, the alerts you received and how many times you opened the app; these daily records are deleted automatically after 15 days. You can withdraw your consent at any time and the app stops recording Day Log data.

While the Day Log is active, the app also sends location and speed samples, without your session, which are aggregated into map cells of about 55 meters to estimate traffic. The server does not store your individual samples; each cell’s figure resets after 20 minutes.

6. Automated analysis

To classify reports (category, severity and whether the scene is of public interest) we use our own classifier and, when confidence is low, Anthropic’s AI service. In that case, video frames, the title, the audio transcript and the description are sent. Anthropic acts as Eagle Eye’s provider: it processes this data to respond to our requests and, under its commercial terms, does not use it to train its models. From the alerts you see and open we compute which categories are most useful to you, to prioritize the alerts you receive. Actions on accounts or content are reviewed by the moderation team.

7. Free trial and subscription

The free trial lasts 15 days and is granted once per person. To prevent abuse we store an irreversible hash of your email, which is kept even if you cancel your account, solely to prevent abuse of the trial while the service is available. The monthly subscription is managed through the Apple App Store or Google Play.

8. Providers and international transfers

To provide the service we use Google (Firebase: authentication, database, notifications and functions; Google Maps Platform), Amazon Web Services (server), Anthropic (automated analysis), Apple and Google (sign-in and payments) and video and speech recognition services. Some operate servers outside Colombia, including in the United States and Brazil. By accepting this Policy you authorize the transfer and transmission of your data to these providers, who process it only to provide the service.

9. Sharing

The platform may display reported content, approximate location and event date. Eagle Eye does not publicly reveal the identity of reporters. Information may be shared with competent authorities upon legal request. Eagle Eye does not sell personal data.

10. Retention

Account data is kept while the account exists. When you cancel it, your profile, Day Log, active route, comments and sign-in account are erased immediately from our database. We keep the free-trial hash, your reactions (likes and dislikes), which stay tied to an identifier that no longer belongs to any account, and what the law requires. Technical backups held by our providers are overwritten in cycles. Reports you published remain visible with no link to your identity.

11. Account cancellation

You can cancel your account in the app, under Account → Cancel account (“Cancelar cuenta”), or write to soporte@eagleeye.lat. Details are on the account deletion page.

12. Your rights

You may access, update, rectify or delete your data and withdraw authorization by writing to legal@eagleeye.lat. You may also file a complaint with the Superintendencia de Industria y Comercio (SIC).

13. Device permissions

The app may request camera, microphone, location (while using or always) and notifications. You can revoke them in your device settings.

14. Authorization and age

By registering and using the App you give prior, express and informed authorization for the processing of your data under this Policy and declare that you are at least fourteen (14) years old.

15. Security

Eagle Eye applies reasonable measures to protect information against unauthorized access, loss or alteration.

16. Changes

When we update this Policy, we will publish it on the website and in the App.

17. Contact

Data protection:
legal@eagleeye.lat

General support:
soporte@eagleeye.lat

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