ACCOUNT DELETION
Eagle Eye
Language: ES
Last updated: November 5, 2026
1. How to delete your account
- In the app: Account → Cancel account (“Cancelar cuenta”), with double confirmation. If you signed in with Apple, we ask you to confirm with Apple to revoke access before deleting.
- By email: write to soporte@eagleeye.lat from your account email with the subject “Cancel account”. We reply within 10 business days.
If you cannot access the email you registered with, let us know and we may request minimal information to verify your identity.
2. What is deleted immediately
Your profile and associated data (alerts received, interactions and notification token), your active route, your Day Log, your comments on reports, your feedback to the app and your sign-in account.
3. What is kept
- Reports you published stay visible on the map but are unlinked from you: they are no longer associated with your account.
- Your reactions (likes and dislikes), which stay tied to an identifier that no longer belongs to any account.
- An irreversible hash of your email so the free trial cannot be repeated. It does not reveal your email or activity.
- Information the law requires us to keep.
- Technical backups held by our providers, overwritten in cycles.
4. Subscription
Deleting the account does not cancel the subscription. Cancel it in the App Store (Settings → your name → Subscriptions) or Google Play (Payments & subscriptions).